Terms and Conditions

General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you“) with Kebnekaise Outdoor Sverige AB referred to as “KEBNEKAI“ or “we“ on the KEBNEKAI website.

We reserve the right to amend these terms from time to time without prior notice. The version of the terms that will apply to your order will be those on the website at the time you place your order.

Prices and delivery charge

The prices and offers displayed on the website are valid at the time they occur, unless other specific terms are stated on the website.

Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing or spelling errors.

The prices displayed on the website includes the statutory Value Added Tax (VAT) but do not include a delivery charge.

Ordering

Only persons over eighteen years of age can place an order. Additionally the order may not be placed for your or a third party’s commercial or self-employed activity. The delivery of goods only occurs in small amounts.

Each order submitted constitutes an offer to purchase merchandise from us. Orders are subject to our acceptance.

Once you have placed your order, and have supplied us with your email address, you will receive an order confirmation email. This receipt confirmation does not represent acceptance of your order but merely informs you that your order has been received. No purchase contract takes place until we dispatch the ordered product to you.

If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If payment for an order is processed and if we have already accepted payment for the order, this will be refunded using the payment method which you chose.

Delivery

We strive to keep the delivery time as short as possible.

Orders submitted on weekends and public holidays will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays can occur. Of course you have the right to cancel your order if delivery is delayed.

Cancellation rights

If you change your mind or are not completely satisfied with any item(s), you may cancel or return your order from the date you place your order until 14 days after receipt of the ordered item(s) without any reason by giving written notice and returning the goods or by simply returning the goods. We will refund any such item(s) within max. 14 days after receipt of the returned items provided that all items have been kept in reasonable condition. Here you will find the legally required instruction on the prerequisites and consequences of the right of withdrawal.

Payment methods

We use Stripe for secure credit card payments.

Retention of title

The goods delivered to you will remain the property of KEBNEKAI until payment is completed. As long as the property has not yet officially been handed over to you, you are obliged to handle the goods with the utmost care. If the delivered goods are seized or exposed to any interference by a third party, you are obliged to inform us of this immediately and in writing.

Product presentation and information

Whilst we strive to be very thorough regarding our product descriptions, product images and product colours, sometimes there might occur small mistakes. We can not guarantee that the colours of clothes are reproduced completely accurately. This is because the colours you see depend on the type of computer you have and the settings on it as well as the internet browser you use.

Should a product lack any features described or should an image not be an accurate representation of the product, of course you are entitled to return it according to our return policy stated here without any additional costs. Please note and understand that we cannot give any discounts or other gestures of goodwill beyond the applicable legal warranty.

Guarantee

We offer a 1-year warranty period that starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. During this period, we are fixing all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear or damages caused by external impacts. Action during the warranty period means that the product is either repaired or replaced, the right to choose alternative may be limited by legal restriction.

If it is not possible to deliver a replacement product you may choose to terminate the purchase contract or accept a discount.

Note that we only accept goods purchased through our website, www.kebnekai.se. For goods purchased in the store/through resellers the warranty issues should be handled by the respective place of purchase that is specified on your receipt.

If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via e-mail [email protected] or by phone +46 (0)70-274 46 41. After the contact we send a prepaid shipping label.

Damage in transit

In the event of damage occurred in transit please report any visible damage directly to the carrier which has delivered the parcel to you.

Liability

Nothing in these terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

We do not:

  • accept any liability for damage to your computer system or loss of data that results from your use of our website.
  • guarantee which content and services will be available on the website. All content and services on the website is provided on an ‘as is’ and ‘as available’ basis.
  • guarantee that the website will be available uninterrupted and in a fully operating condition nor that the information on the website itself will be free from errors or omissions.

Our total liability to you for any loss or damage arising in connection with this agreement shall be limited to the total price of your order.

Nothing in these terms is intended to affect your statutory rights.

Force majeure

We are not responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.

Assignment

KEBNEKAI reserves the right to assign and to pledge any claims for payment that are due and have arisen in connection with goods delivered to third parties.

Copyright and other intellectual property rights

The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and other laws and may not be used except as permitted in these terms and conditions or with our express prior written permission.

Final provisions

These terms will be governed by and construed in accordance with the laws of Sweden and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the Swedish courts.

If any of these terms are found to be invalid by any court or regulator, the other terms shall continue to apply.

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